Privacy Policy
1. Information We Collect
- Personal details (name, address, phone number, email) provided during orders or inquiries.
- Payment information for processing transactions (we do not store sensitive card data).
- Website usage data (cookies, IP address, browser type) for analytics and website improvement.
2. Use of Information
- To process and deliver orders.
- To communicate updates, promotions, or respond to inquiries.
- To improve our website, services, and customer experience.
3. Cookies
Our website uses cookies to enhance functionality and track user experience. You can disable cookies in your browser, but some features may not work properly.
4. Data Security
We implement strong security measures to protect personal information against unauthorized access, alteration, or disclosure.
5. Sharing of Information
We do not sell or rent personal data. We may share information with logistics partners and payment processors solely for order fulfillment.
6. Your Rights
You may request to access, correct, or delete your personal information by contacting us at [Insert Email].
7. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted on our website.
Refund & Return Policy
Effective Date: [Insert Date]
At Novaolia, customer satisfaction is important to us. Due to the nature of food products, strict policies apply:
1. Return Eligibility
- Only products received damaged, defective, or incorrect can be returned.
- Products must be unopened, unused, and reported within 7 business days of delivery.
2. Refund Process
- Approved returns will be refunded to the original payment method within 14 business days.
- If a replacement product is requested, shipping costs are covered by Novaolia in cases of our error.
3. Non-Returnable Items
- Opened products or those without original packaging.
- Products past their stated shelf life.
4. How to Request a Return
Contact our support team at [Insert Email] with your order number, photos (if applicable), and reason for return.
Disclaimer
Effective Date: [Insert Date]
- The information provided on our website and product labels is for general informational purposes only.
- Novaolia shall not be liable for any misuse of our products, including but not limited to improper storage or use beyond their intended culinary purposes.
- While we strive for accuracy, we do not guarantee that website content is error-free or always up-to-date.
- Customers are responsible for ensuring that Novaolia products comply with local regulations before resale or use.
Shipping & Delivery Policy
Effective Date: [Insert Date]
1. Shipping Methods
- Domestic (within Ukraine) – via trusted local couriers.
- International – via freight, sea containers, or air cargo for wholesale clients.
2. Delivery Times
- Domestic: 2–5 business days.
- International: Varies by destination and shipping method (average 7–30 days).
3. Shipping Costs
- Costs depend on destination, order size, and method of shipment.
- Shipping quotes are provided at order confirmation.
4. Customs & Duties
Customers are responsible for paying any applicable customs duties, taxes, or import fees.
5. Shipping Damage
If products are damaged during shipping, notify us within 48 hours of delivery with photos.
About Us
Who We Are
Novaolia is a leading producer and global exporter of premium sunflower oil, proudly based in Ukraine – one of the world's most trusted hubs for sunflower oil production and agricultural exports.
Our Mission
To deliver high-quality, pure, and safe sunflower oil to homes, businesses, and food manufacturers worldwide, ensuring consistent taste, health benefits, and global standards.
Our Strengths
- Global Export Excellence: We ship to markets across Europe, the Middle East, Africa, and Asia.
- Advanced Production Facilities: Equipped with modern refining and bottling technology for maximum purity.
- International Certifications:
- HALAL Certified – approved for diverse markets.
- ISO 22000 Certified – food safety management.
- Organic Compliant – environmentally conscious sourcing.
Why Choose Novaolia?
- Superior quality oil with consistent taste and shelf life.
- Flexible packaging options (retail bottles, jerry cans, drums, bulk containers).
- Options for private labeling and contract packaging.
Commitment to Excellence
Novaolia combines Ukrainian agricultural expertise with strict international quality standards to ensure every drop of oil we produce meets the demands of global consumers and businesses.